General terms
I. GENERAL
1. This document contains the General Terms and Conditions according to which the MERCHANT provides services and products to its users/customers through the Internet store www.hranilkavparka.com. These terms are binding on all users. By clicking the button I agree with the General Terms and Conditions (Terms and Conditions), the user/customer agrees, fully accepts and undertakes to comply with these General Terms and Conditions.
2. Identification of the user/client for the purpose of reproducing his/her statement of acceptance of the General Terms and Conditions and of the order placed is carried out through the log files stored on the server of www.hranilkavparka.com, storage of the user's IP address/ the customer as well as any other information.
3. The products found on the www.hranilkavparka.com website do not constitute a legally binding offer, but are rather a demonstrative online catalog describing the merchant's product line.
4. After clicking the "order" button, users agree to purchase the goods in the "cart". This action is legally binding. The customer receives confirmation of the order and upon receipt of this confirmation it is deemed that the contract is concluded.
5. The MERCHANT reserves the right to refuse delivery of a confirmed order in the event that the goods are not available. If there is no stock of the requested product, within the working week, the MERCHANT notifies the user/customer of its depletion by sending a message to the email address specified by the customer or to the phone number specified. In the event that a transfer is made to the merchant's account, the customer will be able to choose between a refund, cancellation of the order or a replacement order.
6. The contract language is Bulgarian, and payments will be made in Bulgarian levs including VAT.
II. DELIVERY
1. The user/customer bears the entire risk of damage/loss of the goods during delivery. Immediately after handing over the goods to the courier, the MERCHANT is released from the risk, which is transferred to the user/customer. MERCHANT is not responsible for delay in case the delay is due to courier or other supplier.
2. Immediately after delivery, the goods should be carefully inspected by the user/customer or a person authorized by him. Any damages, shocks and other damages should be reported immediately to the MERCHANT. In case it is established that there is damage that occurred during the transportation of the goods, the MERCHANT is not responsible for warranty service of this goods. In cases where the MERCHANT has set a specific date and time for delivery in writing, the statement is binding. If an incorrect or incorrect address, contact person and/or phone number are specified when submitting the request, the MERCHANT is not bound by any obligation to fulfill the order.
unfounded and the Customer must pay the costs of delivery and return of the goods. In the event that the Customer is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this deadline, the MERCHANT is released from its obligation to deliver the goods requested for purchase.
2.2. When the delivered goods clearly do not correspond to the goods requested for purchase by the Customer and this can be established by a simple inspection, the Customer may request that the delivered goods be replaced with goods corresponding to the purchase request made by him within 24 hours of receipt her
III. PRICES
1. The prices indicated on the site include VAT and do not include delivery (except goods marked with free delivery). In case the goods are sent outside the territory of the Republic of Bulgaria, the user/customer should pay all customs etc. charges related to export and delivery.
IV. USER/CUSTOMER RIGHTS AND OBLIGATIONS
1. The user/customer has the opportunity to view and order the advertised goods on the Internet store www.hranilkavparka.com
2. The user/customer has the right to be informed about the status of his order.
3. The user is obliged to pay the price of his order according to the announced method on the page www.hranilkavparka.com
4. Every user, regardless of whether he is a client of the MERCHANT, undertakes when using the services and products:
4.1. not to violate and respect the fundamental rights and freedoms of citizens and human rights, according to the Constitution and laws of the Republic of Bulgaria and recognized international acts;
4.2. not to harm the good name of another and not to call for a violent change of the constitutionally established order, to commit a crime, to violence against the person or to incite racial, national, ethnic or religious enmity;
4.3. not to violate others' property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.;
4.4. to comply with Bulgarian legislation, applicable foreign laws, the rules of morality and good manners and Internet ethics when using the services provided by www.hranilkavparka.com;
4.5. to immediately notify the MERCHANT of any case of committed or detected violation when using the services provided;
4.6. not to upload, send, transmit, distribute or use in any way and not to make available to third parties software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems ("Trojan horses "), computer codes, or materials designed to interrupt, hinder, disrupt, or limit the normal operation of computer hardware or software or telecommunications facilities, or aimed at unauthorized penetration or access to foreign resources or software;
4.7. not to commit malicious acts;
4.8. to indemnify the MERCHANT and all third parties for all damages suffered and lost profits, including any costs and attorneys' fees paid, incurred as a result of claims brought by and/or damages paid to third parties in connection with Internet pages, hyperlinks, materials or information that the User has used, placed on the server, sent, distributed, disclosed to third parties or made available through www.hranilkavparka.com, in violation of the law, these General Terms and Conditions.
4.9. the customer undertakes to indicate an accurate and valid telephone number, delivery address and e-mail address, to pay the price of the goods, to pay the costs of delivery when the same is not free and to ensure access and the possibility of receiving the goods. In the event that it is not explicitly stated that the delivery is free, it is considered paid.
V. RIGHTS AND OBLIGATIONS OF THE MERCHANT
1. The MERCHANT does not have the obligation and the objective opportunity to control the way users use the goods and services provided. 2. The MERCHANT has the right, but not the obligation, to save materials and information located on the server of www.hranilkavparka.com.
3. The MERCHANT has the right at any time, without notifying the User/customer, when the latter uses the services in violation of these conditions, as well as at the discretion of the MERCHANT to terminate, stop or change the services provided in connection with the use of the site. The MERCHANT shall not be liable to users and third parties for damages suffered and lost profits resulting from the termination, suspension, modification or limitation of services, deletion, modification, loss, unreliability, inaccuracy or incompleteness of messages, materials or information transmitted, used , recorded or made available through www.hranilkavparka.com.
4. The MERCHANT, after receiving the payment, undertakes to transfer to the user/customer the ownership of the goods requested for purchase by him, to deliver the goods requested for purchase on time, to check the technical condition of each item before it is sent (in the event that this is possible without breaking the integrity of the package).
5. The MERCHANT is not responsible for damages caused by improper operation or improper storage. The advice, consultations or assistance provided by the MERCHANT's specialists and employees in connection with the use of the products by users does not give rise to any responsibility or obligations for the MERCHANT.
6. The MERCHANT has the right to collect and use information relating to its Users/customers.
7. The information under the previous article can be used by the MERCHANT, except in case of express disagreement of the User, sent to the following e-mail address hranilakavparka@yahoo.com. The MERCHANT collects and uses the information to improve the services offered. All purposes for which the MERCHANT will use the information will be in accordance with Bulgarian legislation, applicable international acts and good morals.
8. The MERCHANT is not responsible for failure to fulfill its obligations under this contract in the event of circumstances that the MERCHANT did not foresee and was not obliged to foresee - including cases of random events, problems in the global Internet network and in the provision of services beyond the MERCHANT's control
VI. PERSONAL DATA
1. The MERCHANT guarantees its Users/customers the confidentiality of the information and personal data provided. The latter will not be used, provided or brought to the knowledge of third parties outside of the cases and under the conditions specified in these General Terms and Conditions. The MERCHANT protects the personal data of the user/customer, which became known to him when filling out the electronic form for making a purchase application, and this obligation is waived in the event that the Customer has provided incorrect data. In compliance with the current legislation and the clauses of these General Terms and Conditions, the MERCHANT may use the Customer's personal data solely and exclusively for the purposes provided for in the contract. Any other purposes for which the data is used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good manners.
2. The MERCHANT undertakes not to disclose any personal data about the Customer to third parties - government bodies, commercial companies, individuals and others, except in cases where he has received the express written consent of the Customer, the information is requested by government bodies or officials , which according to current legislation are authorized to request and collect such information. The MERCHANT is obliged to provide the information under the law.
VII. PAYMENT AND DELIVERY
1. DELIVERY OF ORDERED GOODS
1.1. After ita-bg.com receives an order from a User, an e-shop consultant processes this order. The user receives an e-mail confirmation of the successfully accepted order.
1.2. The delivery of ordered goods takes into account the working hours of the courier.
1.2.1. Ordinary delivery - within 5 working days from the moment of confirmation of the order (for large settlements).
1.3. The electronic store uses the services of the courier company "Speedy" for deliveries
1.4. Delivery is made to an address exactly specified by the User (regardless of whether it is residential or business) or to the courier's office.
1.5. The seller is released from the obligation to fulfill the requested delivery if you do not provide access to the given address or do not pick up the shipment on time (from the courier's office).
1.6. Shipping will be at the buyer's expense, except for products marked with "free shipping"
2. PAYMENT
2.1. Payment for the ordered goods is made:
2.1.1. With "cash on delivery" - payment in cash to the courier upon delivery (Postal money order);
2.1.1.1. If it is necessary to return an amount paid in cash to the courier, the amount is refunded by cash on delivery upon return of the goods.
VII. CHANGES
1. The General Terms and Conditions may be changed at any time by the MERCHANT, who has the right to change the characteristics of the services and goods provided, the present General Terms and Conditions and on the basis of changes in the legislation. The MERCHANT undertakes to notify the User of the changes in the General Terms and Conditions, by publishing a message about the changes in a prominent place on its website and giving sufficient time to become familiar with them.
2. TERMINOLOGY
2.1. "User/client" means anyone who has loaded the website www.ita-bg.com on their computer.
2.2. "Order" means the selected goods and all other attributes related to the method of delivery and payment of the goods by the customer/user.
2.3. The online store www.hranilkavparka.com is owned by the MERCHANT.
3. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that no agreement is reached, all unresolved disputes, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes to fill gaps in the contract or adapt it to new circumstances, will be resolved by the competent court for registration of the MERCHANT, in accordance with Bulgarian legislation.
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